1. Delivery Area
We primarily deliver within Ireland. If delivery is not available to your address, we will inform you during the order confirmation step.
2. Dispatch Time
Orders are prepared for dispatch after your order request is confirmed. Our typical dispatch timeframe is 1–2 business days, subject to availability and order volume.
3. Estimated Delivery Times
- Ireland (standard): typically 3–5 business days after dispatch
- Remote areas: may take longer depending on the carrier
All delivery timelines are estimates and may vary due to factors outside our control (e.g., weather, peak seasons, carrier delays).
4. Tracking
Where tracking is available, we will provide tracking details once your order has been dispatched.
5. Delivery Costs
Delivery costs (if applicable) are confirmed before dispatch. Any applicable charges will be communicated during the order confirmation step.
6. Incorrect Address / Failed Delivery
Please ensure your contact and delivery details are accurate. If a delivery fails due to an incorrect address provided by the customer, additional delivery charges may apply.
7. Contact
If you have questions about delivery, please contact us:
- Email: serviceteam@ghexoranphel.world
- Address: Galway Rd, Farrannamartin, Tuam, Co. Galway, H54 F799, Ireland
- Support hours: Mon–Fri, 9:00–17:00 (Ireland time)