1. Overview
At Ghexoranphel, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges of Tonarevia and other products purchased from our website ghexoranphel.ddd.
This policy is in compliance with Irish consumer protection laws and EU regulations, including the Consumer Rights Directive (2011/83/EU).
2. Right of Withdrawal
2.1 Withdrawal Period
Under EU consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
2.2 How to Exercise Your Right
To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement. You can contact us:
- Email: serviceteam@ghexoranphel.world
- Address: Galway Rd, Farrannamartin, Tuam, Co. Galway, H54 F799, Ireland
You may use the following model withdrawal statement, though it is not obligatory:
"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name and order number], ordered on [date] and received on [date]. Consumer name and address."
2.3 Returning the Goods After Withdrawal
After you notify us of your withdrawal, you must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal decision to us. The deadline is met if you send back the goods before the 14-day period has expired.
2.4 Effects of Withdrawal (Refund)
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
3. Return Conditions
3.1 Eligible Returns
To be eligible for a return, the following conditions must be met:
- The product must be unopened and in its original sealed packaging
- The product must be in the same condition as when you received it
- The original receipt or proof of purchase must be provided
- The return must be initiated within the 14-day withdrawal period
3.2 Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used
- Products with broken seals or damaged packaging
- Products returned after the 14-day withdrawal period
- Products that have been damaged by the customer
3.3 Sealed Goods (Health Protection / Hygiene)
For health protection and hygiene reasons, sealed goods that are not suitable for return may lose the right of withdrawal if they were unsealed after delivery (for example, supplements with broken seals).
3.4 Diminished Value
You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
4. Return Process
4.1 Initiating a Return
- Contact our customer service team at serviceteam@ghexoranphel.world
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Package the product securely in its original packaging
- Ship the product to the address provided
4.2 Return Shipping
You are responsible for the cost of return shipping unless the product was received damaged or defective. We recommend using a trackable shipping service and retaining proof of postage.
4.3 Return Address
Return products to:
Ghexoranphel
Galway Rd, Farrannamartin
Tuam, Co. Galway
H54 F799
Ireland
5. Refunds
5.1 Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed without undue delay and in any event within 14 days from the day we are informed of your withdrawal decision (we may withhold reimbursement as described above)
- Refunds will be issued to the original payment method
- Standard delivery costs are refunded as part of a withdrawal, except where you chose a more expensive delivery option than the least expensive standard delivery offered by us
5.2 Refund Amount
You will receive a full refund of the purchase price, excluding:
- Supplementary delivery costs (if you selected a delivery method more expensive than the least expensive standard delivery offered)
- Return shipping costs (your responsibility)
5.3 Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or credit card statement
- Contact your bank or credit card company (processing may take time)
- If you still have not received your refund, contact us at serviceteam@ghexoranphel.world
6. Damaged or Defective Products
6.1 Reporting Issues
If you receive a damaged or defective product, please contact us immediately at serviceteam@ghexoranphel.world. Include:
- Your order number
- Photos of the damaged product and packaging
- A description of the issue
6.2 Resolution
For damaged or defective products, we will:
- Provide a prepaid return shipping label
- Offer a replacement or full refund including original shipping costs
- Process your claim as quickly as possible
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow our return process and place a new order for the desired item.
8. Statutory Rights
This Return Policy does not affect your statutory rights under Irish and EU consumer protection law. You have additional rights for products that are faulty or not as described, which may extend beyond the terms of this policy.
9. Contact Information
For questions about returns or this policy, please contact us:
- Email: serviceteam@ghexoranphel.world
- Address: Galway Rd, Farrannamartin, Tuam, Co. Galway, H54 F799, Ireland
Our customer service team is available to assist you with any questions or concerns regarding your order or return.
10. Policy Updates
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the Website. The "Last updated" date at the top of this policy indicates when it was last revised.